FAQ - MADLY

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General FAQ

How much is a piece of MADLY bespoke jewellery?

How long does it take to make a piece of MADLY bespoke jewellery?

I need a ring NOW! Do you carry any ready-made pieces in your store?

How much pure precious metal is in my ring?

Can I purchase MADLY items online?

Can I see photos of your coloured gemstones before I come in?

Can I bring in my own gems to set at MADLY?

Is there a warranty with MADLY products?

I’m not based in Dubai but I want my own MADLY creation! Do you take international clients?

I changed my mind. Can I get a refund?

What are your Terms & Conditions?

Jewellery Care

Can I wear my jewellery to swim/shower/sleep?

How should I clean/polish my jewellery?

Help! My stone is loose.

Gemstone Qs

Is there a price chart for gemstones, like for Diamonds?

What’s the resale value of my gemstone/s?

How can you tell that a gemstone is synthetic?

Are coloured gemstones durable or hard enough for daily wear?

What makes a stone’s colour change?

Is the origin of a stone important?

What is a Mahenge Spinel or Garnet?